IT Security Support contract to maintain and improve network monitoring services for the US Department of State’s (DOS) critical monitoring tools which were outside the warranty of official vendor support.
J5 Consulting provided System Engineering SMEs to the US Department of State’s Enterprise Operations Team to support and redesign DOS’ aging network monitoring tools as follows:
- Established reliable indicators for failure detection to eliminate “gaps’ in DOS’ aging monitoring systems by developing workarounds for detecting system problems and failures.
- Developed scripting protocols to automate DOS’ monitoring system’s manual processes.
- Stabilized the existing monitoring tools and established a more reliable monitoring experience for DOS’ aging systems prior to transitioning to a successor system.
J5’s solutions enabled DOS to successfully remodel the retiring system to establish a minimum level of service criteria for the new monitoring system as well as reduced the risk of downtime caused by a lack of visibility into DOS’ global networking enterprise.